This Privacy Policy sets out the commitment of Growth Advantage Pty Ltd trading as Growth Advantage (ABN 84 649 047 932) ("Growth Advantage", "we", "us") to protect the privacy of personal information we collect about you, including through this website, www.growthadvantage.com.au ("Website"), as well as through our other business operations or directly from you.

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Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.

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By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consented to the collection, use, holding and disclosure of your personal information as outlined.

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If you don't want to provide personal information to us, then you don't have to, however this may affect your use of this website.

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1. Types of personal information we collect

The types of personal information we collect may include:

• identity data (including your name and username or similar identifier);

• contact data (including your contact details such as your billing address, email address and telephone number);

• transaction data (including details about payments to and from you and other details of services you have purchased from us);

• technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);

• profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);

• usernames and passwords (yours or ones you have set up for us) to enable us to log into your systems to support you

• usage data (including information about how you use our website, products and services); and 

• marketing and communication data (including your preferences in receiving marketing from us and third parties and your communication preferences).

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If you are a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.

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2. How we collect personal information

We collect this information from you when you make an enquiry with us (for example, by telephone or email), purchase services from us, sign up for a service via our website, request a download from our website, meet at a networking event or submit a contact enquiry on our website.

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We are committed to using lawful and fair means to collect personal information and collecting it from others on when it is unreasonable or impracticable to obtain certain information from you directly.  We collect personal information about you from:

• You

• BNI and word of mouth referrals

• Searches and enquiries

• Your use of our website

• Password facilities such as Last Pass

 

Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords).  If we receive your personal information from third parties, we will protect it as set out in this Privacy POlicy.

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We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

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3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:

• to contact and communicate with you

• to provide goods and/or services to you

• to maintain a database of customers, subscribers or similar

• to market to you and others, including remarketing (this may involve the use of a Faxebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)

• for internal record keeping

• for statistical purposes

• as required by law

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Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information.  we will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.

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We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.

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Your personal information may be disclosed to international recipients as part of our ordinary business functions.

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Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.

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4. Use of cookies

As you probably know, a cookie is a small text file that's placed on your computer to help us remember your preferences, like your login information or location.  Cookies are used for a variety of reasons.  We use cookies to make it easier and faster for you to use our website.  We also use cookies for security purposes to protect you online.  We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.

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5. Links to other sites

To help you find more information, we sometimes include links to other helpful websites from our website.  Please note that this Privacy Policy only applies to information thta we collect on our website (not any other site).  As we aren't responsible for data collection on those other sites, our Privacy Policy won't apply.  We can't guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.

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6. How you can access and correct your personal information

Access: You can request details of personal information that we hold about you.  We will respond to any requests to access information within a reasonable time.

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Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrevelant or misleading, please contact us using the details set out below.  We rely in part on you advising us when your personal information changes.  We will endeavour to promptly correct any information foudn to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.

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Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, pleas contact us using the details set out below.  Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information.  We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.

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We will respond to any requst to access, correct or delete information within a reasonable time.

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7. How we maintain the security of your information

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure.  We undertake the following precautions to protect personal information we hold:

• our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through the use of this website.

• we limit access to personal informatoin to a "need-to-know" basis

• we protect devicecs we use to collect, hold, use and disclose personal information with industry-standard anti-virus software

• our devices are protected by password and are stored in secure premises

• data is securely stored on cloud servers

• all converstaions involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel

• if we no longer need personal information, we take reasonable steps to delete or de-identify the information

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While we take commercially reasonable measures to maitain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences.  If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurence in accordance with our obligations under the Privacy Act and related legislation.

 

8. How you can make a complaint about privacy breach

If you believe that we have breached this Privacy Policy and want to make a complaint abou tthat breach, please contact us using the details set out below.  If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision.  Contact the OAIC for more information.

 

9. How you can unsubscribe or opt out

We like to keep our customers and website visitors up to date, so from time to time we'll send you newsletters, invitations and updates.  Not to worry - if you no longer wish to receive such items please email us on the details set out below and we'll remove you from such lists.

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All of our emails will always come with an "Unsubscribe" button, which will opt you out of all communications from Growth Advantage.  This includes appointment reminders, invoices, appointment bookings, etc.  If you wish to unsubscribe from all emails from Growth Advantage please select the Unsubscribe option, however if you are wanting to remove yourself from a mailing list, please email grow@growthadvantage.com.au or send us a reply to the email you received.

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You can block the use of cookies by selecting the appropriate settings on your browser.  You can opt out of third-party vendor cookies by visiting your Google's Ad settings or http://www.networkadvertising.org/managing/opt_out.asp Please note that the website may not work as well for you if you disable cookies.

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You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices

 

10. Changes to this policy

If we decide to change our Privacy Policy, we'll let you know by posting such changes on our website.

 

11. Contact details

For any questions or notice, please contact us using these details:

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Jelena Angus
email - grow@growthadvantage.com.au

phone - (03) 7065 4800

post - PO Box 6117, Croydon North VIC 3136

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These terms and conditions were last updated on 13th February, 2022.

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